BW are inviting your comments: There is a public survey currently running on Waterscape. Link from http://www.waterscape.com/
We'd encourage all boaters to have a go at this and let BW know what you like and don't like about their online presence. It takes around ten minutes and there are plenty of spaces for making narrative comments.
More and more of us rely on the web to get info from BW so let them know what you want and like.