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The Waterways Ombudsman, Andrew Walker, and the Waterways Ombudsman Committee, have issued their combined Annual Reports for 2015/16.
The Ombudsman’s Report shows that the number of complaints entering the Canal & River Trust’s complaint process rose from 185 to 222, although this was still fewer than the 232 in 2013/14. During the year the Ombudsman received 47 enquiries about the Trust (down from 62 the previous year).